When booking our airfare, I was fortunate enough to find that the lowest airfare from San Francisco to Hong Kong on my desired travel dates was on the highly-praised Singapore Airlines. I had heard stories about the high level of service on Singapore Airlines, the above-average food (even in economy class!), and the baby-friendliness of the flight attendants. I had flown Singapore Airlines on this particular route many years ago when I was a young child, but I was too young to really appreciate how nice Singapore Airlines was in comparison to other airlines. (Then again, when I was young and traveling, most airlines - even the US-based airlines, had great service since this was before the whole decline of air travel.)
The flight was also perfect because it was a redeye flight. My hope was that because of his own sleep schedule, he would sleep through most of the plane ride. For the most part, this held true, and my husband and I were able to enjoy some of the on-board entertainment and were able to enjoy some of our meals in peace. We were very lucky parents, indeed.
About a half hour before we were scheduled to board, Singapore Airlines (hereafter SA) staff members circled the gate to make sure everyone was appropriately accommodated. They noticed that we had a child and a stroller. They asked if we were ready to relinquish the stroller, which we were, and they tagged and bagged it, and took it to be gate-checked themselves. (For those interested, they do have the large plastic bags for strollers at the gate - you just have to ask for one. They don't have them at the primary check-in area before the security area.) So we didn't have to deal with a child, carry-on luggage, and with folding up a stroller at the end of the jetway ourselves. This made our whole boarding experience much nicer. They also informed us that there was priority boarding for families with young children and directed us to sit in the section near the boarding doors so we could be whisked away into the plane promptly. Having priority boarding again was a nice change from Southwest Airlines.
After we had boarded the plane and had settled in, we were handed the typical "spoils" - a menu, headphones, an amenities kit with toothbrush, toothpaste, socks, etc. Our son was given a toy - a stuffed dude in a plastic bag. Our son enjoyed nomming on the plastic bag. We were then offered a pre-flight beverage - we were given the choice of water, orange juice, white wine, or beer. I'm sure we could have requested another beverage, but we chose the beer - a fitting nightcap at 1am, don't you think?
Since we had not purchased a separate seat for our son, we were given a special seatbelt for him that would attach to my own seatbelt. It was a bit useless, in my opinion, since it was a bit loose and it could also be difficult to confine a squirmy kid with this strap of fabric. However, it works fine if you have a sleeping child in your arms! I was able to nurse my son while he was strapped in with the seatbelt. Once we were in the air, however, and the seatbelt sign was on, we were able to put him in the bassinet. For a review of the bassinet on Singapore Airlines, see my post here.
When you make your air reservations, you can also request baby food. During dinner, a flight attendant brought us a small tray with three jars of baby food and a plastic spoon to show us what the tray was. Since our son was sleeping at the time, she told us to just call a flight attendant at any time to bring us the tray of baby food. The brand of baby food was Heinz, and it was made in Australia. (Since we were traveling to Hong Kong, I had some concerns that the baby food would be made in China or something. This turned out not to be the case.)
At any time, you can also ask the flight attendant to heat up a bottle for your child. However, you might want to specify how you want the bottle warmed and how warm you would like it - after all, not all flight attendants have children or now how to warm up a bottle! They initially asked if we wanted it microwaved, and we politely declined and asked for it to be warmed in hot water. However, they made the bottle of milk way too hot. So next time, I'll have to be specific and ask for the bottle to be warmed in hot water and only to a temperature slightly above room temperature or whatever.
When (not if! It's a 15 hour flight, after all.) you need to change your child's diaper, there is a changing table in the bathroom. But it's an airplane bathroom, therefore it's very cramped. We ended up changing our child in the bassinet (and the couple next to us did the same). There was a lot more space, and it was much more convenient for us.
The flight attendants were incredibly gracious and helpful. Their friendliness made traveling with a baby so much easier. If you're traveling alone with your child, they'll go out of their way to help you (though, do understand that they have many other passengers to take care of, so keep your requests for help reasonable). They're willing to hold your child if you have to go to the bathroom, etc.
Overall, I would highly recommend Singapore Airlines, whether or not you're traveling with a child. The food was indeed good for airplane food (they offered a Western option and an Asian option for each meal. I always chose the Asian option, which was consistently nice. They also offer snacks throughout the plane trip, such as a baked cha siu bao or chips or crackers.), the flight attendants were nice (and man, the uniforms for the female flight attendants were really nice - my son flirted with many of them), and the overall level of service was so much better, especially in comparison to domestic flights on US-based airlines.
